Intelligent and Experienced

As an independent consultant, I advise on procurements, best practice and optimisation.

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Bespoke consultancy and support packages to grow your digital strategy and social media in: Digital strategy and website strategy development; Web 2.0 and online communities development; E-marketing and social media marketing; Online business planning and digital product innovation and web traffic help

Contact Centre

Independent advice and help with Customer Strategy definition, Business Process Reengineering, Performance Improvement and Call Centre Outsourcing


When you optimise one area of your business it can often show performance issues in other areas. We strive to help with the complete picture; optimising the whole customer experience regardless of the channel used to comunicate


My idea of quality management is a continual strive for improvement involving all personnel within a business understanding their customers’ requirements, understanding their work processes, and having the tools and support to measure and improve performance. I can help you achieve or improve in any and all of these areas.

Chris was great help in optimising both our online application and the contact centre side. With such interdependancy on the channels it was great help to be able to deal with one expert for both